Privacy Policy — jaya 77 Bangladesh

When you create and use a jaya 77 account, we collect several categories of personal information. The data we collect depends on how you interact with our platform, which payment methods you use, and what verification steps are required for your account level.

Registration & Account Data

When you register at jaya 77, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (city, district, division)
• Valid email address
• Bangladesh mobile phone number (used for account alerts and payment method verification)
• Chosen username and encrypted password

Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify your age, jaya 77 requires identity documents before processing any withdrawal. KYC data we collect includes:

• Scanned or photographed copy of your Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport photo page (as an alternative to NID)
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad account showing your registered mobile number and name, confirming the account belongs to you
• Selfie or liveness check image where requested for enhanced verification

Transaction & Financial Data

jaya 77 records transactional data associated with every deposit, withdrawal, and bet placed on the platform. This includes:

Technical & Device Data

When you access jaya 77 via browser or mobile, we automatically collect certain technical information to ensure platform security and optimise performance:

• IP address and approximate geolocation (country and city level)
• Browser type, version, and language settings
• Device type (mobile, tablet, desktop), operating system, and screen resolution
• Pages visited, session duration, click-path data, and referral source
• Login timestamps and any failed login attempts

jaya 77 processes your personal data for the following clearly defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent.

• Account creation and management: We use your registration data to create and maintain your jaya 77 account, authenticate your identity at login, and communicate account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Age and identity verification: Your date of birth and KYC documents are used to confirm that you are 18 years of age or older, that you are who you claim to be, and that your payment method is registered in your own name — all legally required before any BDT withdrawal is approved.
• Transaction processing: Financial data is used to credit deposits to your account balance, process withdrawal requests to your bKash, Nagad, Rocket, or Upay account, and maintain an accurate ledger of all transactions for dispute resolution.
• Responsible gaming monitoring: Betting history and session data are reviewed by jaya 77's responsible gaming system to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may contact you to offer support resources or apply protective measures.
• Fraud prevention and platform security: IP addresses, device fingerprints, and login patterns are analysed to detect account takeover attempts, duplicate account creation, bonus abuse, and money laundering activity.
• Customer support: When you contact jaya 77 support via live chat or email, we use your account data and transaction history to resolve your query efficiently and accurately.
• Platform improvement: Aggregated and anonymised usage data helps our technical team improve platform performance, fix bugs, and prioritise new features relevant to Bangladesh players.
• Promotional communications: If you have opted in to marketing communications during registration, we may send you personalised bonus offers, tournament announcements, and seasonal promotions relevant to the Bangladesh market — such as Eid specials, BPL match-day promotions, and Pohela Boishakh offers. You may opt out of marketing emails at any time.

jaya 77 does not sell, rent, or otherwise commercially exploit your personal data. We share your information only where it is strictly necessary to deliver our services or where we are legally required to do so. The categories of third parties with whom we may share limited personal data are set out below.

Payment Service Providers

To process your BDT deposits and withdrawals, jaya 77 shares your name, registered mobile number, and transaction reference with the relevant payment service provider — such as bKash, Nagad, Rocket, or Upay. These providers receive only the minimum data required to execute the payment transaction and are contractually prohibited from using your data for any other purpose.

Game Studio Partners

Games on the jaya 77 platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is exchanged between jaya 77 and the game studio. Studios may receive your player ID and session data to deliver the game. They do not receive your name, NID, address, or payment details.

Identity Verification Partners

Where enhanced KYC verification is required, jaya 77 may use a third-party identity verification service to validate your NID or passport. These providers are bound by strict data processing agreements and are permitted to use your document data solely for the purpose of identity verification.

Legal and Regulatory Disclosures

jaya 77 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by applicable law, a valid court order, or in connection with an investigation into suspected fraud, money laundering, or match-fixing activity.

jaya 77 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players navigate our site. This section explains the types of cookies we use and how you can control them.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site basis. Please note that disabling strictly necessary or responsible gaming cookies may prevent certain jaya 77 features from functioning correctly, including account login and session-time display. Detailed instructions for managing cookies in Chrome, Firefox, Samsung Internet, and other popular Bangladesh mobile browsers are available through each browser's built-in Help section.

jaya 77 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data (registration details, contact information, preferences): Retained for the lifetime of your account plus 5 years after permanent account closure.
• KYC identity documents (NID, passport scans): Retained for a minimum of 5 years from the date of submission, in line with standard anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bets): Retained for 7 years from the date of each transaction to support financial auditing and dispute resolution.
• Customer support communications (live chat transcripts, support emails): Retained for 2 years from the date of the interaction.
• Marketing preferences and opt-in records: Retained until you withdraw consent, plus 1 year thereafter as evidence of consent status.
• Technical logs (IP addresses, login events, device data): Retained for 12 months on a rolling basis, then automatically purged from active systems.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity. Data held in encrypted backup archives is purged on the next scheduled backup cycle following the end of the retention period.

As a jaya 77 account holder, you hold a number of rights with respect to your personal data. jaya 77 is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

• Right of Access: You may request a copy of all personal data jaya 77 holds about you at any time. We will provide this in a structured, readable format within 30 days of receiving your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date — for example, a change of residential address or mobile number — you have the right to request that we correct it. Contact our support team with the updated information and relevant supporting documentation.
• Right to Erasure: You may request that jaya 77 delete your personal data and close your account. We will action erasure requests within 30 days, subject to our obligation to retain certain data for legal, financial audit, and anti-money laundering compliance purposes as described in Section 5.
• Right to Restriction of Processing: You may request that jaya 77 temporarily suspend processing of your data — for example, while an accuracy dispute is being investigated — without deleting it.
• Right to Data Portability: You may request a machine-readable export of the personal data you provided directly to jaya 77 (registration data, preferences, betting history) for transfer to another platform of your choosing.
• Right to Withdraw Marketing Consent: If you have opted in to receive promotional communications from jaya 77, you may withdraw that consent at any time by contacting support or by using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of prior processing.

To exercise any of the above rights, contact jaya 77's support team via 24/7 live chat or by emailing support@jaya-77.app. We will respond to all verified data rights requests within 30 calendar days. In complex cases where an extension is required, we will notify you within the initial 30-day window and provide a revised timeline.

jaya 77 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, and unlawful disclosure. Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jaya 77's servers — the same standard used by major international banks.
• AES-256 encryption at rest for all sensitive data stored in our databases, including KYC documents, financial records, and account credentials.
• Bcrypt password hashing — your jaya 77 password is never stored in plain text. It is hashed using an industry-standard one-way algorithm before storage, meaning even jaya 77 staff cannot read your password.
• Two-factor authentication (2FA) — jaya 77 supports optional 2FA via OTP sent to your registered Bangladesh mobile number for login and high-value withdrawal events.
• Rate limiting and brute-force protection on all login endpoints to prevent automated credential-stuffing attacks.
• Role-based access controls ensuring that staff members can only access personal data relevant to their specific job function. Customer support agents, for example, can view account status and transaction summaries but cannot access raw KYC document scans.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection and monitoring systems that generate real-time alerts for suspicious database queries, unusual login patterns, and anomalous data access events.

In the Event of a Data Breach

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jaya 77 will notify affected account holders by email within 72 hours of becoming aware of the incident. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the steps jaya 77 has taken or intends to take to address the incident and prevent recurrence.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how jaya 77 handles your personal information, please contact our support team using the details below. All privacy-related enquiries are handled by jaya 77's dedicated compliance and data protection team.

• Live Chat: Available 24/7 directly on the jaya 77 platform — the fastest way to reach us for urgent account-related privacy concerns.
• Email: support@jaya-77.app — for formal data rights requests, please include "Privacy Request" in your subject line along with your registered account username and mobile number for identity verification.
• Response Time: jaya 77 aims to acknowledge all privacy-related enquiries within 48 hours (BST, UTC+6) and to provide a substantive response within 30 calendar days.

Changes to This Privacy Policy

jaya 77 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal obligations, or platform features. When a material update is made, we will notify registered account holders via email and display a prominent notice on the jaya 77 platform for a minimum of 14 days before the revised policy takes effect. The "Effective Date" at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the jaya 77 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. We encourage you to review this page periodically to stay informed about how jaya 77 protects your personal data.